Do you have a process in place for resolving tenant complaints about how you handled their original complaint? It’s important that you do to make sure fewer cases end up with The Housing Ombudsman.
Neighbour mediation cases can seem particularly challenging at the outset, but often a sustainable resolution isn’t too far away with the correct mediation processes in place. Here we look in detail at a recent case. We will show you how neighbour mediation works and how it can help you and your tenants overcome issues quickly and painlessly.
Many organisations are now incorporating mediation into their complaints policies and procedures. Here we will look at the benefits this brings and why it’s now such a popular way of improving complaint handling processes amongst housing associations.
During shuttle mediation the parties involved in the mediation don’t meet face to face. The mediator(s) ‘shuttles’ between them back and forth. Here we look deeper into what shuttle mediation is, why it’s used in certain scenarios, and whether it works as effectively as face-to-face mediation.
How Can Mediation & Conflict Coaching Tackle Low-Level Neighbour Disputes? Here we debrief our recent webinar and provide access to the recording if you missed it or just want a recap.
Low-level neighbour disputes can take up a lot of time and lead to bigger problems for housing associations. It’s important to resolve them as quickly and effectively as you can.
For many housing associations, less serious disputes are taking up a disproportionate amount of time. Time that staff could spend on more pressing matters. Here we cover what a low-level dispute looks like, the problems they can cause, and how you can overcome them.
We recently sponsored the North West Employee Engagement Group (NWEEG) Awards which proved to be a great evening with some very worthy winners. We were proud to present the Magnetic Manager Award as sponsors. Find out more about the evening, NWEEG and our involvement here.
When neighbours who were also good friends fall out it can be particularly hard. Recently we’ve helped a lot of tenants in this position through mediation. It requires a slightly different approach to handling a normal neighbourly dispute so here we document a particular case and how we were able to help two friends reunite and find happiness again.
This year at ADR Mediation we’re doing a raffle to raise money for Young Minds, the UK’s leading charity fighting for children and young people’s mental health, and a local under 9’s football team. We will split the money we raise between the two causes. We’re doing this because the last two years have had a significant impact on the mental health of so many children and young people.
The job of workplace mediation isn’t just to resolve grievances and prevent conflict in the office, it’s to improve business performance. Here’s how workplace mediation can help you get the best out of each individual salesperson, build a cohesive sales team, and generate improved results.
How you can help employees feel comfortable going back to the office again. Here’s the individual scenarios you may come across and how you can handle them to help each individual employee and the business move forward. We also look at how workplace mediation can help in any situation, wherever you’re up to with asking employees to return to the office.
Whilst ‘freedom day’ on 19th July will have been the cause of celebration for many as the government lifted all legal coronavirus restrictions, it will have also been the cause of panic for some. It’s important that we recognise this and at ADR we’ve been on the front line and witnessed it first-hand.
Vulnerable tenants haven’t had access to the support they needed during the pandemic. Here we look at the extra support we’ve provided to help fill the gaps and how we’ve changed our service delivery over the last 18 months.
Mediation and housing possessions is a prominent topic at the moment with mediation now getting the recognition it deserves for its ability resolve cases efficiently and effectively. Avoid court! Save yourself and your tenants a lot of time, money and stress.
This is the debrief of and a brief insight into our recent webinar, The Role of Mediation in Tackling Cases of ASB, including a recording of the session in case you missed it.
In this article we look deeper into why mediation is now so important, the impact the pandemic has had on how to tackle ASB cases, and how a recent government whitepaper about social housing and its recent introduction of the Housing Possession Mediation Service will affect the future relationship between mediation and ASB.
It’s been a year since the first national lockdown and I’ve been reflecting on what’s been and thinking about what’s to come in the world of mediation. Find out all about the latest trends and the changes the industry has seen here. We’re also currently offering free 1-hour consultations so please contact us to book yours in!
Budget 2021 & Housing Associations: The Impact. Here we will look at the Budget from the perspective of housing associations, the potential changes the announcement could lead to in the future, and how it will impact the entire housing industry in the short term.
Here we will share an article from our partners Southway Housing so you can get the benefit of their experience on the front line of dealing with tenant disputes and an understanding of how mediation has played a key role in supporting them combat a rising number of cases during lockdown.
Here we look at the training and consultations we’ve delivered to two new housing association clients to give you a glimpse of mediation in practice. What sort of experience had these clients had with mediation before? What are the main challenges for housing associations with tenants at the moment? How has Covid-19 changed things? And following the training, how are they going to respond better to disputes that arise in the future? Here we answer these and more.
It’s been a busy year. A tough one for us all personally, but at ADR Mediation there’s been a lot of positive change happening. In this article we’re going to look at what’s changed for us in 2020, how we’ve adapted to the changing situation, and what we’ve got in store for 2021.
2020 has unsurprisingly led to rising tenant disputes. Here we look at the main reasons why, the complications involved, and how you can deal with them.