Skip to content
mediation versus litigation
Mediation
Matt Brown

Mediation Versus Litigation: What is the Best Option?

Disputes of any kind can continue to escalate the longer they go on. They can become extremely distressing and draining experiences for those involved. The key things to consider when deciding between mediation and legal proceedings are, how long the dispute has been going on for, and how severe the situation has become. In this article we’re going to look at the benefits of each option, what they entail, and how you can identify which option to explore.

Read More »
Mediation
Matt Brown

The Importance of Emotional Intelligence In Mediation

Emotional intelligence is a key trait mediators need to develop. Mediators need to be incredibly virtuous. They need to be non-judgmental, impartial and calm. Here we explore the critical role that emotional intelligence plays in mediation and how it enhances the mediator’s ability to facilitate effective communication, build trust, and help the parties involved work towards sustainable solutions.

Read More »
mediation process
Mediation
Matt Brown

A Step-by-Step Guide to Effective Mediation Process

Whether you’re dealing with a family matter, workplace conflict, or community dispute, mediation is incredibly effective when everyone wants to find a mutually beneficial solution. This step-by-step guide to mediation will highlight the mediation process and how it can quickly get you the results that you want, whether you’re looking to refer a case to a mediation provider or if you’re directly involved in the dispute.

Read More »
Mediation
Matt Brown

The Power of Mediation: Resolving Conflicts Amicably

As people, we all see the world differently. Different perspectives, opinions, cultures, and experiences all shape our day-to-day decision making and how we assess different situations. Inevitably then, conflicts in life and at work can happen. Resolving these conflicts can be challenging depending on the circumstances. Sometimes people can resolve conflicts themselves, sometimes they escalate so far that legal proceedings are required. The key to successful conflict resolution is to find a resolution as quickly as possible. This is especially true with mediation…

Read More »
mediation courses
Mediation
Matt Brown

A Deep-Dive Into Our OCN-Accredited Mediation Training Course

We’ve previously shared quite a lot of overview-style content about our OCN-accredited, Interpersonal Mediation Training – Level 3 course in the form of leaflets, social media posts and on our mediation training courses webpage. Now we’re going to look deeper at this course to show potential participants the true breadth and depth of what we cover over the 5 training days.

Read More »
complaints mediation
Housing Associations
Matt Brown

Complaints Mediation: A Look At a Recent Case

The longer complaints continue without a resolution the harder it becomes to find one. Complaints also become much more time consuming and costly for a housing association to manage as time goes on. That’s why it’s always beneficial to implement mediation as soon as possible. That said, it’s better late than never…

Read More »
Fundraising
Matt Brown

Baby Beat: A Heartfelt Story

Baby Beat is a charity that helps parents when they need it most. Their inspiring work helps families who have suffered during pregnancy, during birth or after baby has arrived. To show you how much people have benefitted from the work Baby Beat does, we want to share a story with you. Kirsten Duckworth from Cottam was happy to share with us how Baby Beat helped her and her family during their times of need. Read all about it here and our upcoming fundraising charity dinner and disco.

Read More »
conflict coaching case study
Conflict Coaching
Matt Brown

Conflict Coaching: A Case Study

Conflict coaching helps people learn how to better manage conflicts in their life, so when conflict crops up they’re equipped to deal with it constructively rather than displaying negative impulsive reactions. Here we look at a recent case to show you how conflict coaching can help and how the one-to-one sessions progress to achieve successful and sustainable outcomes.

Read More »
what is conflict coaching
Conflict Coaching
Matt Brown

What Is Conflict Coaching?

Sometimes referred to as ‘one party mediation’, conflict coaching is a completely confidential service that allows you space to reflect on events and plan an improved strategy on dealing with current and potential future disputes. Through one-on-one coaching, clients are able to reframe viewpoints and move away from unhealthy habits that often people are stuck in. It is not a therapy but it does focus on long-term solutions rather than providing a ‘quick fix’ to ongoing disputes. Find out more about the process and the benefits you will get from conflict coaching here.

Read More »
mediation
Mediation
Matt Brown

How to Get the Most From Mediation

How to get the most out of mediation. Here we explore the importance of early intervention, how to effectively get parties to understand and agree to mediation, and how you can make mediation an integral part of your complaint handling processes.

Read More »
Training
Matt Brown

ADR Mediation 1-Day & 5-Day Training Courses

At ADR Mediation & Training we have been busy over the last few months creating a range of new training courses to help you on your journey to becoming a successful, trained mediator or providing you with the knowledge you need to excel in your current role. Here’s all the detail.

Read More »
News & Insights
Matt Brown

We’re OCN Accredited Mediation Training Providers

We’re pleased to announce that we’ve received our OCN accreditation for our 5-day training courses. By receiving this accreditation, it means that when you complete one of our 5-day mediation training courses, you will be awarded the relevant certificate and OCN-accredited qualification. Thanks to our accreditation we have just released a new training course – Interpersonal Mediation Training – Level 3. Find out more about our new accreditation and the course here.

Read More »
mediation
Conflict Coaching
Matt Brown

Mediation: Its Power & Its Limits

Mediation is a very powerful tool to resolve disputes and improve lives, but it cannot eradicate all of life’s problems. As mediators we go on many emotional rollercoasters as we go from case to case and we often need to think of our own training to help ourselves through challenging moments. Here we look at a range of cases to showcase the power of mediation whilst recognising that not everything can be ‘fixed.’ Sometimes though, things don’t need to be, people just need to be listened to. There’s a lot to takeaway from this one.

Read More »
conflict coaching in practice
Conflict Coaching
Matt Brown

Conflict Coaching In Practice

Conflict coaching in practice. Here our Mediation Coordinator, Grace Coleman, shares what it’s like delivering conflict coaching services and the important benefits it has for all parties involved, including real-world examples. Have a read and understand this vital aspect of our mediation services in more detail.

Read More »
Conflict Coaching
Matt Brown

How to Recognise and Fix Destructive Conflicts

Everyone experiences conflict in life, it’s unavoidable. Every person is unique and sees the world and all aspects of life differently. People therefore shouldn’t try and avoid conflict; they should learn how to deal with their conflicts constructively. How we look at how to recognise and fix destructive conflicts.

Read More »
Conflict Coaching
Matt Brown

ADR Mediation Training Courses

Four new training courses are now available from ADR Mediation. Have a look and see how we can help you take the next step forward in your career or help your team upskill to meet all your existing challenges.

Read More »
conflict and mental health
Conflict Coaching
Matt Brown

Conflict and Mental Health

Conflict is inevitable. It’s unavoidable. No matter what you do, you will often find yourself in conflict in life. That’s because we all view the world through a particular lens, and every person’s offers a different viewpoint. We experience the world as individuals, not as a collective. This is how conflicts manifest.

Read More »
ADR mediation jobs
News & Insights
Matt Brown

What It’s Like to Work at ADR Mediation

Did you know we’re currently hiring? We need qualified mediators across the country and flexible working options are available. We thought it would be good to showcase for you what it’s like to work with us, so for this piece we’ve interviewed our very own Grace Coleman so she can share her insights from inside the ropes!

Read More »
News & Insights
Matt Brown

The Chaotic Coffee Shop Conversation & Me

Here we look at a real-life story from our CEO, Kim Logan about her uncomfortable experience whilst visiting a coffee shop recently and overhearing a conversation. We look at how mediation can help sales teams deliver and how leaders can communicate better to get the best out of individual employees. This one is well worth a read.

Read More »
successful mediation
Mediation
Matt Brown

What Is A Successful Mediation?

What does a successful mediation look like? Is it both parties coming to a mutually beneficial agreement, or is it something deeper? Is there more to it? Here we will look at it from the perspective of the parties involved, the referrers and the mediators.

Read More »
Negotiate
Conflict Coaching
Matt Brown

New Training Courses From ADR Mediation

We have just launched two exciting new training courses, both taking place initially in June 2022. The first one is Conflict Coaching on Monday 20th June, followed by Mediation and Mental Health a week later on Monday 27th June.

Read More »
neighbour mediation
Housing Associations
Matt Brown

Neighbour Mediation: A Look at a Recent Case

Neighbour mediation cases can seem particularly challenging at the outset, but often a sustainable resolution isn’t too far away with the correct mediation processes in place. Here we look in detail at a recent case. We will show you how neighbour mediation works and how it can help you and your tenants overcome issues quickly and painlessly.

Read More »
complaints mediation
Housing Associations
Matt Brown

Make Mediation Part of Your Complaints Process

Many organisations are now incorporating mediation into their complaints policies and procedures. Here we will look at the benefits this brings and why it’s now such a popular way of improving complaint handling processes amongst housing associations.

Read More »
what is shuttle mediation
Housing Associations
Matt Brown

What is Shuttle Mediation?

During shuttle mediation the parties involved in the mediation don’t meet face to face. The mediator(s) ‘shuttles’ between them back and forth. Here we look deeper into what shuttle mediation is, why it’s used in certain scenarios, and whether it works as effectively as face-to-face mediation.

Read More »
Grace Coleman
News & Insights
Matt Brown

Welcome to the Team: Grace Coleman

We are delighted to welcome our newest recruit, Grace to the team at ADR Mediation. Grace joins us as mediation co-ordinator. She will be involved in mediations and help prepare cases with the team.

Read More »
NWEEG Awards
Mediation
Matt Brown

Sponsoring the NWEEG Awards

We recently sponsored the North West Employee Engagement Group (NWEEG) Awards which proved to be a great evening with some very worthy winners. We were proud to present the Magnetic Manager Award as sponsors. Find out more about the evening, NWEEG and our involvement here.

Read More »
repairing relationships
Housing Associations
Matt Brown

Repairing Rocky Relationships

When neighbours who were also good friends fall out it can be particularly hard. Recently we’ve helped a lot of tenants in this position through mediation. It requires a slightly different approach to handling a normal neighbourly dispute so here we document a particular case and how we were able to help two friends reunite and find happiness again.

Read More »
Fundraising
Matt Brown

Christmas Charity Raffle

This year at ADR Mediation we’re doing a raffle to raise money for Young Minds, the UK’s leading charity fighting for children and young people’s mental health, and a local under 9’s football team. We will split the money we raise between the two causes. We’re doing this because the last two years have had a significant impact on the mental health of so many children and young people.

Read More »
in-house mediation
Workplace Mediation
Matt Brown

Why Your In-House Mediation Isn’t Working

We work with many organisations that have tried in-house mediation but to no avail. Typically HR staff manage this process, which is a flawed strategy from the outset. We explain why and look at alternative approaches here.

Read More »
workplace mediation sales
Workplace Mediation
Matt Brown

How Workplace Mediation Can Improve Sales Performance

The job of workplace mediation isn’t just to resolve grievances and prevent conflict in the office, it’s to improve business performance. Here’s how workplace mediation can help you get the best out of each individual salesperson, build a cohesive sales team, and generate improved results.

Read More »
benefits workplace mediation
Workplace Mediation
Matt Brown

The Benefits of Workplace Mediation

The benefits of workplace mediation are broad. From handling any ongoing grievances quickly to getting the foundations in place for your people to succeed, your teams to gel, and your business to grow.

Read More »
workplace mediation
Workplace Mediation
Matt Brown

What is Workplace Mediation?

Workplace mediation can help you handle any type of workplace grievance, regardless of how difficult a situation has become. Workplace mediation involves third party mediators working with all involved parties to reach a mutually beneficial resolution.

Read More »
benefits of mediation
Mediation
Matt Brown

6 Powerful Benefits of Mediation

The key benefits of mediation. Learn how to use mediation to tackle a wide range of issues from tenant disputes to handling grievances in the workplace.

Read More »
help employees back to office
Mediation
Matt Brown

How to Help Employees Feel Comfortable Going Back to the Office

How you can help employees feel comfortable going back to the office again. Here’s the individual scenarios you may come across and how you can handle them to help each individual employee and the business move forward. We also look at how workplace mediation can help in any situation, wherever you’re up to with asking employees to return to the office.

Read More »
Conflict Coaching
Matt Brown

How Society Re-Opening Could Cause Anxiety & Conflict

Whilst ‘freedom day’ on 19th July will have been the cause of celebration for many as the government lifted all legal coronavirus restrictions, it will have also been the cause of panic for some. It’s important that we recognise this and at ADR we’ve been on the front line and witnessed it first-hand.

Read More »
vulnerable tenants
Conflict Coaching
Matt Brown

Additional Support for Vulnerable Tenants from ADR

Vulnerable tenants haven’t had access to the support they needed during the pandemic. Here we look at the extra support we’ve provided to help fill the gaps and how we’ve changed our service delivery over the last 18 months.

Read More »
Mediation and housing possessions
Housing Associations
Matt Brown

Mediation and Housing Possessions

Mediation and housing possessions is a prominent topic at the moment with mediation now getting the recognition it deserves for its ability resolve cases efficiently and effectively. Avoid court! Save yourself and your tenants a lot of time, money and stress.

Read More »
mediation & ASB
Mediation
Matt Brown

Managing ASB Through Mediation

In this article we look deeper into why mediation is now so important, the impact the pandemic has had on how to tackle ASB cases, and how a recent government whitepaper about social housing and its recent introduction of the Housing Possession Mediation Service will affect the future relationship between mediation and ASB.

Read More »
day in the life of a mediator
Mediation
Matt Brown

A Day in the Life of a Mediator

A day in the life of a mediator. Find out all about our mediation processes, how the pandemic has actually helped us resolve cases quicker, and what the future holds in terms of the day-to-day for our mediators.

Read More »
Mediation
Matt Brown

Mediation: A Reflection a Year into the Pandemic

It’s been a year since the first national lockdown and I’ve been reflecting on what’s been and thinking about what’s to come in the world of mediation. Find out all about the latest trends and the changes the industry has seen here. We’re also currently offering free 1-hour consultations so please contact us to book yours in!

Read More »
budget 2021 housing
Housing Associations
Matt Brown

Budget 2021 & Housing Associations: The Impact

Budget 2021 & Housing Associations: The Impact. Here we will look at the Budget from the perspective of housing associations, the potential changes the announcement could lead to in the future, and how it will impact the entire housing industry in the short term.

Read More »
lockdown tensions rise
Housing Associations
Matt Brown

Southway Housing: Tolerance Levels Are Being Tested Under Lockdown

Here we will share an article from our partners Southway Housing so you can get the benefit of their experience on the front line of dealing with tenant disputes and an understanding of how mediation has played a key role in supporting them combat a rising number of cases during lockdown.

Read More »
mediation housing associations
Housing Associations
Matt Brown

Mediation in Practice

Here we look at the training and consultations we’ve delivered to two new housing association clients to give you a glimpse of mediation in practice. What sort of experience had these clients had with mediation before? What are the main challenges for housing associations with tenants at the moment? How has Covid-19 changed things? And following the training, how are they going to respond better to disputes that arise in the future? Here we answer these and more.

Read More »
News & Insights
adrmediation

ADR Mediation: What’s New?

It’s been a busy year. A tough one for us all personally, but at ADR Mediation there’s been a lot of positive change happening. In this article we’re going to look at what’s changed for us in 2020, how we’ve adapted to the changing situation, and what we’ve got in store for 2021.

Read More »