Housing Associations

neighbour mediation

Neighbour Mediation: A Look at a Recent Case

Neighbour mediation cases can seem particularly challenging at the outset, but often a sustainable resolution isn’t too far away with the correct mediation processes in place. Here we look in detail at a recent case. We will show you how neighbour mediation works and how it can help you and your tenants overcome issues quickly and painlessly.

complaints mediation

Make Mediation Part of Your Complaints Process

Many organisations are now incorporating mediation into their complaints policies and procedures. Here we will look at the benefits this brings and why it’s now such a popular way of improving complaint handling processes amongst housing associations.

what is shuttle mediation

What is Shuttle Mediation?

During shuttle mediation the parties involved in the mediation don’t meet face to face. The mediator(s) ‘shuttles’ between them back and forth. Here we look deeper into what shuttle mediation is, why it’s used in certain scenarios, and whether it works as effectively as face-to-face mediation.

repairing relationships

Repairing Rocky Relationships

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When neighbours who were also good friends fall out it can be particularly hard. Recently we’ve helped a lot of tenants in this position through mediation. It requires a slightly different approach to handling a normal neighbourly dispute so here we document a particular case and how we were able to help two friends reunite and find happiness again.

How Society Re-Opening Could Cause Anxiety & Conflict

Whilst ‘freedom day’ on 19th July will have been the cause of celebration for many as the government lifted all legal coronavirus restrictions, it will have also been the cause of panic for some. It’s important that we recognise this and at ADR we’ve been on the front line and witnessed it first-hand.

vulnerable tenants

Additional Support for Vulnerable Tenants from ADR

Vulnerable tenants haven’t had access to the support they needed during the pandemic. Here we look at the extra support we’ve provided to help fill the gaps and how we’ve changed our service delivery over the last 18 months.

Mediation and housing possessions

Mediation and Housing Possessions

Mediation and housing possessions is a prominent topic at the moment with mediation now getting the recognition it deserves for its ability resolve cases efficiently and effectively. Avoid court! Save yourself and your tenants a lot of time, money and stress.

budget 2021 housing

Budget 2021 & Housing Associations: The Impact

Budget 2021 & Housing Associations: The Impact. Here we will look at the Budget from the perspective of housing associations, the potential changes the announcement could lead to in the future, and how it will impact the entire housing industry in the short term.

lockdown tensions rise

Southway Housing: Tolerance Levels Are Being Tested Under Lockdown

Here we will share an article from our partners Southway Housing so you can get the benefit of their experience on the front line of dealing with tenant disputes and an understanding of how mediation has played a key role in supporting them combat a rising number of cases during lockdown.

mediation housing associations

Mediation in Practice

Here we look at the training and consultations we’ve delivered to two new housing association clients to give you a glimpse of mediation in practice. What sort of experience had these clients had with mediation before? What are the main challenges for housing associations with tenants at the moment? How has Covid-19 changed things? And following the training, how are they going to respond better to disputes that arise in the future? Here we answer these and more.