The longer complaints continue without a resolution the harder it becomes to find one. Complaints also become much more time consuming and costly for a housing association to manage as time goes on. That’s why it’s always beneficial to implement mediation as soon as possible. That said, it’s better late than never…
Do you have a process in place for resolving tenant complaints about how you handled their original complaint? It’s important that you do to make sure fewer cases end up with The Housing Ombudsman.
Neighbour mediation cases can seem particularly challenging at the outset, but often a sustainable resolution isn’t too far away with the correct mediation processes in place. Here we look in detail at a recent case. We will show you how neighbour mediation works and how it can help you and your tenants overcome issues quickly and painlessly.
Many organisations are now incorporating mediation into their complaints policies and procedures. Here we will look at the benefits this brings and why it’s now such a popular way of improving complaint handling processes amongst housing associations.
During shuttle mediation the parties involved in the mediation don’t meet face to face. The mediator(s) ‘shuttles’ between them back and forth. Here we look deeper into what shuttle mediation is, why it’s used in certain scenarios, and whether it works as effectively as face-to-face mediation.
How Can Mediation & Conflict Coaching Tackle Low-Level Neighbour Disputes? Here we debrief our recent webinar and provide access to the recording if you missed it or just want a recap.
Low-level neighbour disputes can take up a lot of time and lead to bigger problems for housing associations. It’s important to resolve them as quickly and effectively as you can.
For many housing associations, less serious disputes are taking up a disproportionate amount of time. Time that staff could spend on more pressing matters. Here we cover what a low-level dispute looks like, the problems they can cause, and how you can overcome them.
When neighbours who were also good friends fall out it can be particularly hard. Recently we’ve helped a lot of tenants in this position through mediation. It requires a slightly different approach to handling a normal neighbourly dispute so here we document a particular case and how we were able to help two friends reunite and find happiness again.
Here we shine a light on the type of support vulnerable tenants need and the roles organisations in the housing sector can play in providing it.
Whilst ‘freedom day’ on 19th July will have been the cause of celebration for many as the government lifted all legal coronavirus restrictions, it will have also been the cause of panic for some. It’s important that we recognise this and at ADR we’ve been on the front line and witnessed it first-hand.
Vulnerable tenants haven’t had access to the support they needed during the pandemic. Here we look at the extra support we’ve provided to help fill the gaps and how we’ve changed our service delivery over the last 18 months.
Mediation and housing possessions is a prominent topic at the moment with mediation now getting the recognition it deserves for its ability resolve cases efficiently and effectively. Avoid court! Save yourself and your tenants a lot of time, money and stress.
Budget 2021 & Housing Associations: The Impact. Here we will look at the Budget from the perspective of housing associations, the potential changes the announcement could lead to in the future, and how it will impact the entire housing industry in the short term.
Are you struggling to get tenants to agree to mediation? Here we look at how to overcome the most common objections and the precise tactics you can use to engage tenants.
Here we will share an article from our partners Southway Housing so you can get the benefit of their experience on the front line of dealing with tenant disputes and an understanding of how mediation has played a key role in supporting them combat a rising number of cases during lockdown.
Here we look at the training and consultations we’ve delivered to two new housing association clients to give you a glimpse of mediation in practice. What sort of experience had these clients had with mediation before? What are the main challenges for housing associations with tenants at the moment? How has Covid-19 changed things? And following the training, how are they going to respond better to disputes that arise in the future? Here we answer these and more.
