The course will be delivered by Marie Coombes.

Marie worked for Royal Mail for 17 years, specialising in conflict resolution and mediation, training, change management, employee and industrial relations and employee engagement. In 2014 she became an accredited mediator through the Open College Network. A highly experienced mediator, she has completed over 200 cases in a variety of complex and often volatile environments and industry sectors. Her strong relationships with frontline staff, union officials and management at all levels has smoothed the way to a successful outcome in an overwhelming majority of her cases.