Once a referral is received, we contact all parties within 24 hours to arrange individual initial visits to discuss the issues and look at how they would like to resolve the situation. If all parties agree we will then arrange a joint meeting for the mediation to take place – this gives all involved the chance to talk about what has happened, how they would like to move the situation forward and come to an agreement. Where applicable we ensure that the individual who referred the case is kept up to date at each stage of the process. We aim to complete all mediation cases within 6 weeks. This is however dependent on individual scenarios and will be discussed with you upon receipt of the referral.