January 2021

Here we look at the training and consultations we’ve delivered to two new housing association clients to give you a glimpse of mediation in practice. What sort of experience had these clients had with mediation before? What are the main challenges for housing associations with tenants at the moment? How has Covid-19 changed things? And following the training, how are they going to respond better to disputes that arise in the future? Here we answer these and more.