Mediation, Training & Consultancy Services
Facilitating conflict resolution for communities, neighbours, families, and businesses with mediation solutions, training for mediators and consultancy services.
Empowering Resolution Through Dialogue
ADR Mediation & Training is a Community Interest Company (CIC) with over 20 years of experience in mediation, training, and consultancy. We provide expert mediation services alongside tailored training and conflict coaching to help organisations and individuals resolve disputes effectively and build sustainable, positive outcomes. Our mission is to raise consciousness on the power of dialogue, empowering teams with the skills to manage conflict and enhance collaboration.
The Power Of Mediation
Mediation empowers individuals to take control of their disputes through open communication and mutual understanding. It fosters collaborative solutions, leading to sustainable outcomes and stronger relationships.
Mediation Services
Empowering individuals to handle conflicts effectively, both today and in the long term. Mediation’s strength lies in individuals determining their path to resolution, ensuring a more sustainable outcome. Our role as mediators is to facilitate and manage conversations rather than imposing solutions…
Mediation Training
Your preferred mediation training provider. Accredited by OCN London, developing and delivering programmes to help people become professional mediators. Our qualifications are recognised and regulated by Ofqual, ensuring they meet the highest standards of quality with excellent success rates.
Consultancy Services
Our consultancy services work across sectors and include tailored solutions for neighbour and community disputes, managing customer complaints, and developing bespoke strategies for organisations to improve communication and resolve conflicts effectively with long lasting results.
ADR Mediation and Training Services
With over 20 years of experience in mediation services and conflict management coaching, we are committed to putting people before profit as a Community Interest Company (CIC). Our dedication to creating safer, happier communities drives us to offer tailored services that support individuals and organisations in resolving conflicts effectively.
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Workplace mediation helps resolve grievances at any stage, with our mediators guiding all parties to a mutually beneficial agreement.
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We offer mediation training programmes designed to equip individuals with the skills to effectively manage and resolve conflicts.
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Conflict coaching involves one-to-one support, empowering individuals to take control of their conflicts by developing the skills.
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Our community mediation service resolves disputes, reducing costs and protecting public sector organisations from escalation.
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Helping organisations quickly resolve customer complaints, minimising costs, reducing resources, and protecting reputation.
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Just Launched – Membership
A membership programme is Just Launched for mediators, providing learning materials and valuable resources to support in role.
Why Choose ADR Mediation....
How The Mediation Process Works...
Your Trusted Partner in Conflict Resolution and Professional Development
Our dedicated team led, by CEO Kim Logan have over 50 years of combined experience in mediation, training, and consultancy. We’ve worked alongside a wide range of organisations, from corporate businesses and public sector bodies to housing associations and community groups, enabling us to understand the unique challenges you face. Our team’s diverse skills and experience allow us to offer customised solutions that effectively address your specific conflict resolution needs, empowering your organisation to manage disputes and build stronger, more collaborative relationships.
Client Testimonials
Discover how our services have made a difference for our clients. Their feedback highlights the impact of our tailored solutions in resolving conflicts and fostering positive change.
Highly recommend…The service was really quick and effective in helping to resolve and also aid tenants in disagreements.”
ASB Officer
Stockport Homes
I received regular progress reports of the mediation, something I hadn’t received from mediation companies before.”
Tenancy Enforcement Officer
Torus Homes
I wanted to take the opportunity to thank the mediator for her professionalism and time – especially given the type of issue.”
Head Of HR &
Administration
Thank you Amanda – It was lovely to meet you. I always think you meet the nicest people when going through such difficult times.”
Assistant Director
What’s your conflict style?
Do you avoid it, confront it, or try to smooth things over?
Find out how you naturally respond when tensions rise and learn how to use that awareness to manage conflict more effectively.
Take the quiz now and see what your results reveal.
Latest Training Events
We have a full programme of training programmes available through 2026/27 to support you and your organisation. These are the latest events that are open for enrolment…
Conflict Coaching 1 Day Course
£250.00
Conflict coaching offers a focused, practical approach to supporting people who are struggling with tension, disagreement, or difficult decision making. This one day course introduces participants to the core principles of conflict coaching and builds confidence in helping others gain clarity, regulate emotion, and make constructive choices.Designed for practitioners, managers, and frontline staff, the session blends theory with hands on practice so participants leave with tools they can immediately apply in their roles.
What the course covers
Understanding conflict dynamics
Participants unpack how conflict escalates, the patterns that keep people stuck, and the cognitive and emotional factors that influence behaviour during difficult moments.
Recognising emotional triggers
The course explores common emotional responses to conflict and how these can shape communication. Participants learn how to support individuals in identifying triggers and regaining clarity.
Constructive communication techniques
The session introduces practical methods to help people slow down, think clearly, and express themselves in a way that supports resolution. This includes reframing, active listening, and asking purposeful questions.
Supporting decision making
Participants learn approaches that encourage individuals to separate feelings from facts, consider options, and move towards informed and confident decisions.
Practical application
Through scenarios and guided exercises, participants practise coaching conversations and receive feedback to strengthen their technique.
Who this course is for
This introduction is ideal for anyone who supports colleagues, residents, clients, or service users through challenging situations. It is particularly useful for managers, housing officers, HR professionals, neighbourhood teams and customer facing staff.
Learning outcomes
By the end of the day participants will be able to
- describe the core principles of conflict coaching
- recognise signs of escalation and emotional triggers
- apply communication techniques that foster clarity and constructive dialogue
- guide individuals through reflective thinking and decision making
- feel more confident and skilful in supporting others through conflict
Book your place
If you’d like to take part in this focused, supportive learning experience, secure your place today.
Mediation Refresher Training
£250.00
Reconnect with your skills. Rebuild your confidence. Refresh your practice.
If you’ve been away from the mediation table for a while, or you simply want to sharpen your skills, this one-day refresher is designed to bring your practice back into focus. Whether you work in workplace disputes, community mediation, or a mix of both, you’ll leave with renewed confidence and practical strategies you can put into action immediately.
What you’ll cover
Refresh the Foundations
Revisit the core principles that underpin effective mediation in both workplace and community contexts, ensuring your approach is grounded in best practice.
Sharpen Communication Skills
Strengthen your ability to listen deeply, reframe constructively, and respond calmly – even in the most heated or emotional situations.
Reconnect with the Process
Step through each stage of mediation, from pre-mediation preparation to post-mediation reflection, with tips for adapting your approach when cases get complex.
Navigate the Tricky Bits
Explore the common challenges mediators face, such as power imbalances and ethical dilemmas, and develop strategies to decide when to continue – and when to pause.
Invest in You
Take time to reflect on your own practice, reconnect with your values, and explore ways to protect your wellbeing while doing this important work.
Who this training is for
- Practising mediators who want to refresh and deepen their skills
- Those returning to mediation after a break
- Anyone looking to strengthen their confidence in handling challenging cases
Why choose ADR Mediation for your refresher?
Our training is grounded in real-world experience, delivered by practitioners who actively mediate in both workplace and community settings. We create a supportive, practical environment that helps you explore challenges honestly and build strategies that work in the real world – not just on paper.
Secure your place
Spaces are limited to ensure an interactive and personalised experience.
Harmony on the Frontline
£250.00
This one-day course is designed for professionals on the frontline who face challenging situations and conflicts in their roles. By developing a deeper understanding of conflict and mastering practical strategies, participants will gain the tools needed to foster constructive dialogue, resolve disputes effectively, and build resilience.
Key learning outcomes include:
- Understanding the causes, symptoms, and hidden dynamics of conflict to address it effectively.
- Mastering essential communication techniques, including active listening, empathy, and reframing.
- Learning strategies to manage challenging situations and resolve conflicts constructively.
- Building resilience and managing stress through practical self-care strategies.
- Gaining an understanding of mediation and conflict coaching and recognising when to refer complex conflicts to these specialised approaches.
Delivered by Marie Coombes, an experienced coach, trainer, and workplace mediator specialising in neurodiversity, mental health, and conflict resolution, this course provides frontline professionals with the confidence and skills to address conflict proactively, foster harmony, and look after their own wellbeing.
The Latest News & Resources...
The Crime and Policing Act is about to change practice. We’re addressing it at Conflict Resolution Live.
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Contact us today to discuss how we can support you with effective conflict resolution solutions.