Do you have a process in place for resolving tenant complaints about how you handled their original complaint? It’s important that you do to make sure fewer cases end up with The Housing Ombudsman.
Neighbour mediation cases can seem particularly challenging at the outset, but often a sustainable resolution isn’t too far away with the correct mediation processes in place. Here we look in detail at a recent case. We will show you how neighbour mediation works and how it can help you and your tenants overcome issues quickly and painlessly.