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Conflict Coaching

Conflict coaching, or one-party mediation, involves us working one-to-one with individuals as third-party mediators. Conflict coaching teaches and empowers people to take control of their own conflicts, by giving them the skills and responsibility to find their own resolutions. Conflict coaching seeks to break mismanaged cycles to prevent problems resurfacing and situations escalating.

When people can take care of their own problems, there’s less issues that you need to be involved with. This makes conflict coaching a popular solution as it can save you a lot of time and money – benefits that only become more significant the more we work with you.

As we’re an independent party, you can simply pass each case to us as you see fit. Having third-party mediators involved also has a greater impact on the individual involved as it shows your sincerity in helping them.

The benefits of conflict coaching

Conflict coaching gives people space to reflect on events and plan an improved strategy for dealing with current and future disputes.

Through one-on-one coaching, we can help people reframe situations and eliminate harmful habits that are leaving them feeling stuck. Conflict coaching is about teaching people new skills to equip them to deal with conflicts long term, as and when they happen.

During conflict coaching participants can:

  • Offload confidentially and without judgement
  • Learn life-long skills to manage conflicts constructively
  • Benefit from tailored sessions designed to specific needs, issues and goals
  • Get support with ongoing conflicts and achieve the best possible outcomes

Conflict coaching sessions are open and honest. They instil new behaviours, skills and knowledge to help people navigate life better.

Conflict coaching: the process

Once a case has been referred to us we will contact the individual to arrange the session.

During the session our conflict coaches will:

  • Explore any past conflicts
  • Work through strategies to manage current conflicts
  • Prepare all parties for any difficult conversations
  • Look at past reactions to conflict to identify options for future conflict management
  • Mediate between parties if needed
  • Use pre, during, and post-mediation techniques as required


Throughout the process we will provide constructive input and be non-judgemental in our approach.

We will regularly check in to keep track of progress although our role is not to make decisions or to provide advice, but to create a learning environment that facilitates decision making for the individual.

There is no set number of sessions, every individual’s needs are unique so we work on a case-by-case basis. Conflict coaching has a set pathway but it’s very much a tailored solution.

Who can benefit from conflict coaching?

Housing associations, businesses, and virtually any kind of organisation can implement conflict coaching and realise the benefits.

Conflict coaching is a service that is broad by nature. All people at some point in their lives experience conflict, so we can help almost anyone.

Contact us

To find out more, get it touch today. Our friendly, expert team are here and ready to answers any questions you may have.