neighbour mediation

Neighbour Mediation: A Look at a Recent Case

Neighbour mediation cases can seem particularly challenging at the outset, but often a sustainable resolution isn’t too far away with the correct mediation processes in place. Here we look in detail at a recent case. We will show you how neighbour mediation works and how it can help you and your tenants overcome issues quickly and painlessly.

complaints mediation

Make Mediation Part of Your Complaints Process

Many organisations are now incorporating mediation into their complaints policies and procedures. Here we will look at the benefits this brings and why it’s now such a popular way of improving complaint handling processes amongst housing associations.

what is shuttle mediation

What is Shuttle Mediation?

During shuttle mediation the parties involved in the mediation don’t meet face to face. The mediator(s) ‘shuttles’ between them back and forth. Here we look deeper into what shuttle mediation is, why it’s used in certain scenarios, and whether it works as effectively as face-to-face mediation.

NWEEG Awards

Sponsoring the NWEEG Awards

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We recently sponsored the North West Employee Engagement Group (NWEEG) Awards which proved to be a great evening with some very worthy winners. We were proud to present the Magnetic Manager Award as sponsors. Find out more about the evening, NWEEG and our involvement here.

repairing relationships

Repairing Rocky Relationships

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When neighbours who were also good friends fall out it can be particularly hard. Recently we’ve helped a lot of tenants in this position through mediation. It requires a slightly different approach to handling a normal neighbourly dispute so here we document a particular case and how we were able to help two friends reunite and find happiness again.

benefits of mediation

6 Powerful Benefits of Mediation

The key benefits of mediation. Learn how to use mediation to tackle a wide range of issues from tenant disputes to handling grievances in the workplace.

help employees back to office

How to Help Employees Feel Comfortable Going Back to the Office

How you can help employees feel comfortable going back to the office again. Here’s the individual scenarios you may come across and how you can handle them to help each individual employee and the business move forward. We also look at how workplace mediation can help in any situation, wherever you’re up to with asking employees to return to the office.

vulnerable tenants

Additional Support for Vulnerable Tenants from ADR

Vulnerable tenants haven’t had access to the support they needed during the pandemic. Here we look at the extra support we’ve provided to help fill the gaps and how we’ve changed our service delivery over the last 18 months.

Mediation and housing possessions

Mediation and Housing Possessions

Mediation and housing possessions is a prominent topic at the moment with mediation now getting the recognition it deserves for its ability resolve cases efficiently and effectively. Avoid court! Save yourself and your tenants a lot of time, money and stress.

mediation & ASB

Managing ASB Through Mediation

In this article we look deeper into why mediation is now so important, the impact the pandemic has had on how to tackle ASB cases, and how a recent government whitepaper about social housing and its recent introduction of the Housing Possession Mediation Service will affect the future relationship between mediation and ASB.

day in the life of a mediator

A Day in the Life of a Mediator

A day in the life of a mediator. Find out all about our mediation processes, how the pandemic has actually helped us resolve cases quicker, and what the future holds in terms of the day-to-day for our mediators.

Mediation: A Reflection a Year into the Pandemic

It’s been a year since the first national lockdown and I’ve been reflecting on what’s been and thinking about what’s to come in the world of mediation. Find out all about the latest trends and the changes the industry has seen here. We’re also currently offering free 1-hour consultations so please contact us to book yours in!

lockdown tensions rise

Southway Housing: Tolerance Levels Are Being Tested Under Lockdown

Here we will share an article from our partners Southway Housing so you can get the benefit of their experience on the front line of dealing with tenant disputes and an understanding of how mediation has played a key role in supporting them combat a rising number of cases during lockdown.

mediation housing associations

Mediation in Practice

Here we look at the training and consultations we’ve delivered to two new housing association clients to give you a glimpse of mediation in practice. What sort of experience had these clients had with mediation before? What are the main challenges for housing associations with tenants at the moment? How has Covid-19 changed things? And following the training, how are they going to respond better to disputes that arise in the future? Here we answer these and more.